DISPATCHX

Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://tis.dispatchx.io website and DisaptchX software (the “Service”), operated by Ice&T Solutions LLC (“us”, “we”, or “our”). These Terms are a legal agreement between you, as Customer, Administrator, and/or End User, and Ice&T Solutions LLC and govern your use of and access to Ice&T Solutions Services, including any software, mobile applications, tools, features, and other products and services that are made available through our website https://tis.dispatchx.io or otherwise made available by us.

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service. If you are using our Services for an organization, such as your employer, you are agreeing to these Terms on behalf of that organization.

1. Intellectual Property

Except for the limited licenses granted to Customer and End User in these Terms, the Service and its original content, features, and functionality are and will remain the exclusive property of Ice&T Solutions LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Ice&T Solutions LLC.

Ice&T Solutions grants a limited, non-exclusive, non-sublicensable, non-transferable license for Customer and its End Users to access and use Software as services (SaaS), for personal and internal business purposes during the Services Term.

Licensee shall not challenge or cause any third party to challenge the validity or enforceability of licensor’s intellectual property rights.

As between Ice&T Solutions and Customer, Customer shall own and reserve all right, title, and interest in and to the Customer Data. Customer and End User grant Ice&T Solutions, its affiliates, and its contractors (e.g., Amazon Web Services) a worldwide, irrevocable, perpetual, non-exclusive, right to: (a) use, copy, distribute, create derivative works based on, display, and perform Customer Data in order to provide, analyze, support, operate, and improve the Services, and its affiliates’ services, and in order to develop new products and services, (b) share the Customer Data with third parties (such as our partners and vendors) as necessary in order to provide the Services, and (c) as well as for any other lawful purpose authorized by Customer.

2. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Ice&T Solutions LLC.

Ice&T Solutions LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Ice&T Solutions LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

3. Links To Indemnification

The Service and its original content, features, and functionality are and will remain the exclusive property of Ice&T Solutions. You agree to defend, indemnify and hold harmless Ice&T Solutions LLC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of

your use and access of the Service,
a breach of these Terms.

4. User Connections and Data Transmission

The Services enable Customers and End Users (the “Connecting Party”) to connect directly with other Customers, administrators, and End Users of Ice&T Solutions (the “Receiving Party”), allowing the Receiving Party to receive and access Customer Data and to interact with the Connecting Party in its use of the Services. When a Connecting Party connects with a Receiving Party through the Services, the Connecting Party consents to automatically and continuously transmitting its Customer Data with the Receiving Party. Further, the Connecting Party acknowledges that the Receiving Party’s End Users may interact with and manage the data of the Connecting Party and that Ice&T Solutions is not liable for any act or omission of a Receiving Party, including access to, use of, or sharing of the Connecting Party’s Customer Data.

Ice&T Solutions provides the Smart Load Board (“SLB”) so that carriers, brokers and shippers may offer to buy and sell freight services. Ice&T Solutions is not a freight broker and is not a party to the actual transactions facilitated by the SLB, and any terms and conditions of such transactions, including without limitation any pricing or payment terms, are solely among the users of the SLB. It is your responsibility, as a user of the SLB, to check the credentials of any party introduced to you by the SLB, including but not limited to information relating to safety ratings, proof of authority, credit history, necessary certifications and insurance coverage. Ice&T Solutions makes no warranty or guarantee concerning the SLB’s accuracy, completeness or suitability, and provides all information AS-IS. Use of the SLB is at your own risk.

In order to utilize the SLB, you represent and warrant to Ice&T Solutions that: (a) you are or represent a duly licensed and authorized freight broker, motor carrier, shipper, freight forwarder, third party logistics provider, or intermodal or rail company, as the case may be; (b) you will maintain all appropriate legal, governmental and regulatory authority necessary to engage in the transactions facilitated by the SLB to which you are a party, and specifically (i) you will not enter into a transaction to transport freight without the proper motor carrier authority and required licenses, equipment, certifications and insurance coverage, and (ii) you will not enter into a transaction to broker freight without the proper brokerage authority, licenses, certifications, insurance coverage and bond; (c) you will comply with all applicable laws when using the SLB and the Services, and you will use the SLB and the Services for lawful purposes only; and (d) you will not use the SLB and Services to advertise services for any third party entity or person. You further understand and agree that we reserve the right to restrict, in part or in full, access to the SLB and any of the Services if we learn that you are an entity, or are affiliated with an entity, that provides a service competitive to the SLB or our Services or if we believe you are attempting to create a competitive service.

5. International Transfers

Customer Data may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may not be as protective as those in the Customer or End User’s jurisdiction of residence. If you’re located outside the United States and choose to provide Customer Data to us, we may transfer Customer Data to the United States, or other countries where we or our service providers operate, and process it there. Your consent to these Terms, followed by your submission of any Customer Data represents your agreement to that transfer.

6. Limitation Of Liability

In no event shall Ice&T Solutions LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (I) your access to or use of or inability to access or use the Service; (II) any conduct or content of any third party on the Service; (III) any content obtained from the Service; and (IV) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Ice&T Solutions LLC and its subsidiaries, affiliates, and licensors do not warrant that

the Service will function uninterrupted, secure, or available at any particular time or location;
any errors or defects will be corrected;
the Service is free of viruses or other harmful components;

or
d) the results of using the Service will meet your requirements.

8. Customer Responsibilities.

Customer is responsible for any use of the Services through its account, including all use of the Services by Customer’s End Users and Administrators. Customer is responsible for obtaining consents and complying with any laws necessary to allow the operation of the Services, collection of Customer Data and End User data, and permission for Ice&T Solutions to process, store, and transfer Customer Data. In addition, Customer and End User are solely responsible for all of their own software, network and internet connection costs related to their use of the Services (including with respect to any firmware or other software updates released by Ice&T Solutions), including but not limited to mobile phone or mobile network data usage fees and applicable roaming charges which are provided by the Customer’s or End User’s mobile network provider under the Customer’s or End User’s separate contracts with them, and Ice&T Solutions is not responsible for these data services or any costs related thereto whatsoever. The Services provide Customer with data for Customer to assess and use as it sees fit. Ice&T Solutions does not suggest, control, or monitor the choices Customer makes as to use of the data or changes in Customer’s business operations based on the data. Customer is solely responsible for any use made of the Services and for any data received through the Services. In particular, although the Services are intended to provide Customer with information that can help monitor and improve the efficiency, safety, and compliance record of Customer’s operations, Customer is solely responsible for those and all other aspects of its operations, and acknowledge that the Services do not constitute advice as to managing Customer’s operations.

9. End User Accounts

1.Customers may provision accounts for End Users to access Customer’s Services account. Customer is responsible for maintaining the confidentiality of account credentials used by End Users to access the Services and preventing unauthorized use of the Services. Customer may not permit sharing of End User accounts or passwords. Customer agrees to (a) prevent any unauthorized access, sharing, or use by End Users and terminate any unauthorized use of or access to the Services and (b) provide Ice&T Solutions with notice of such unauthorized access or use.

2.Customer and End Users must keep account credentials confidential and not allow any third parties to use their accounts to access our Services

10. Account Administration

1.Customer is responsible for designating Administrators for its Services accounts, maintaining updated Administrator contact information, and managing access by Administrators to Customer Accounts. Administrators may have the ability to access, disclose, restrict or remove Customer Data in or from Customer’s Services accounts. Administrators may also have the ability to monitor, restrict, or terminate access to Customer’s Services accounts. Ice&T Solutions responsibilities do not extend to a Customer’s internal management or administration of the Services.

2.Customer and End Users must only access and use the Services in accordance with these Terms, and all applicable laws. Customer will ensure that no person under the age of 18 is allowed to become an End User.

11. Restrictions

Customer will not (and will not allow any End Users or third party to): (a) reverse engineer, decompile, disassemble, decipher or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services; (b) modify or create derivative works based on the Services; (c) sell, resell, license, copy, rent, lease, distribute, time-share the Services or otherwise use the Services for the benefit of a third party; (d) remove or alter proprietary notices from the Services, (e) use the Services to create any competitive or other product or service; (f) use the Services for the purpose of benchmark testing; (f) share its Customer API Key with any third party; or (g) use, sell, copy, modify, create derivative works based on, publicly perform, publicly display, or distribute the Ice&T Solutions Output outside of the Services, except for regulatory compliance purposes or otherwise with Ice&T Solutions ’s express consent.

12. Suspension

Ice&T Solutions, in its reasonable discretion, may suspend Customer’s or End User’s right to use the Services if: (a) Customer’s or End User’s use of the Services poses a security risk to the Services, may violate the Acceptable Use Policy or any Terms or may adversely affect the Services, Ice&T Solutions systems and infrastructure, Ice&T Solutions reputation, or a third party; (b) Customer or End User’s use of the Services could subject Ice&T Solutions to liability; (c) Customer is in breach of these Terms; or (d) any default on Customer’s payment obligations (including any payment obligation to any third party equipment financing company). Ice&T Solutions will use commercially reasonable efforts to provide prompt notice of a suspension.

13. API Key

1. Ice&T Solutions may make available an API Key to Customer and/or End User(s) solely for such Customer and/or End User’s internal use. Customer and/or End User(s) is solely responsible for use of its API Key by Customer, End User(s), or any third party, including any Non- Ice&T Solutions Product. By using any API Key, you are agreeing to the Ice&T Solutions API Terms of Service. You may not share any API Key with any third party. Ice&T Solutions may suspend your API Key in the event that it becomes aware that such API Key has been shared by you with any third party.

2. In the event that Customer or any End User authorizes a third party to access any Customer Data or other data or information via an API Key, Ice&T Solutions will not be responsible or liable for any act or omission by such third party or use by such third party of the Customer Data or other data shared by Customer or its End Users.

14. Invoicing & Payment

1. Unless otherwise set forth in Customer’s Order Form, all fees will be invoiced or billed in advance. All invoices issued under these Terms are due and payable according to the payment terms in the Order Form, if applicable, or within 30 days from invoice send date if not specified therein. If Customer is paying by credit card, all fees are due and payable immediately, unless otherwise specified in Customer’s Order Form. If the Customer requires the use of a purchase order or purchase order number, the Customer (I) must provide the purchase order number at the time of purchase and (II) agrees that any terms and conditions on a Customer purchase order will not apply to these Terms and are void.

2. If Customer is purchasing the Services from an authorized reseller, any terms and conditions between Customer and the authorized reseller that conflict with these Terms are void.

15. Credit Card Payment

1. If Customer provides Ice&T Solutions with credit card information for payment, Customer acknowledges that an invoice may not be sent, and Customer authorizes Ice&T Solutions to charge the credit card for the Services listed in the Order Form on the payment schedule set forth in the Order Form for the Subscription Term and any renewal. Customer also agrees and acknowledges that Ice&T Solutions may charge Customer’s credit card for any required fees, including the Replacement Fees and Restoration Fees. Ice&T Solutions uses a third-party payment processor and Customer’s use of the payment processing service will be subject to the payment processor’s terms and conditions and privacy policy.

2. ICE&T SOLUTIONS MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY, RENEWALS, ADDITIONAL ORDERS, AND FEES) WITHOUT FURTHER AUTHORIZATION FROM CUSTOMER UNTIL CUSTOMER PROVIDES PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY ICE&T SOLUTIONS) THAT CUSTOMER WILL TERMINATE THIS AUTHORIZATION OR WISHES TO CHANGE THE PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE ICE&T SOLUTIONS REASONABLY COULD ACT.

16. Free Trials and Other Promotions

Any free trial or other promotion that provides access to Services must be used within the specified time of the trial. IF THE CUSTOMER IS IN A TRIAL PERIOD AND THE CUSTOMER HAS ALREADY PROVIDED A METHOD OF PAYMENT TO ICE&T SOLUTIONS FOR THE ICE&T SOLUTIONS SERVICES, ICE&T SOLUTIONS MAY CHARGE AUTOMATICALLY AT THE END OF THE TRIAL, UNLESS THE CUSTOMER NOTIFIES ICE&T SOLUTIONS THAT THE CUSTOMER WANTS TO CANCEL.

Ice&T Solutions reserves the right to terminate access to Services provided on a free or free trial basis in its sole discretion.

17. Discontinuation of Services

If Customer chooses to discontinue, cancel or terminate any Services before the end of the applicable Subscription Term agreed to an such Order Form, Ice&T Solutions shall have the right to immediately invoice Customer or bill Customer’s authorized credit card for any balance due for the remainder of the applicable Subscription Term, including any Replacement Fees and Restoration Fees.

18. Late Payments

Past due amounts are subject to a finance charge equal to the lower of 1.5% per month or the highest rate permitted by law from the payment due date until paid in full. Customer will be responsible for all reasonable expenses (including attorneys’ fees) incurred by Ice&T Solutions in collecting past due amounts. If Customer’s fees are past due (including any fees owing to any third party equipment financing company), Ice&T Solutions may suspend the Services automatically and provide notice of termination for material breach.

19. Billing Disputes

If Customer disputes any invoices or charges, Customer must let Ice&T Solutions know within thirty (30) days after the date that Ice&T Solutions invoices or bills Customer for the disputed amount.

20. Subscription Terms

1. Except as otherwise specified in an Order Form, following any Subscription Term, whether the initial subscription term or a renewal term, the Subscription Term will automatically renew for a period of the same duration as the last Subscription Term but no longer than one (1) year, unless either party gives the other written notice of termination at least thirty (30) days prior to the expiration of the Subscription Term.

2. UNLESS YOU GIVE NOTICE OF TERMINATION YOUR SUBSCRIPTION TERM WILL AUTO-RENEW, AND YOU WILL BE BILLED FEES AT ICE&T SOLUTIONS ’S THEN-CURRENT NON-PROMOTIONAL RATES.

21. Termination for Cause

Either party may terminate these Terms and any applicable Services if (a) the other party is in material breach of these Terms and fails to cure such material breach within thirty (30) days after receipt of written notice of such material breach, or (b) the other party ceases its business operations or becomes subject to insolvency proceedings. Ice&T Solutions may also terminate these Terms if it has the right to suspend the Services or in order to comply with law or regulation.

22. Ice&T Solutions Termination for Convenience

Ice&T Solutions may terminate Customer’s access to and use of the Services for convenience, at its sole discretion, any time upon notice to Customer. In the event of such termination for convenience by Ice&T Solutions , Ice&T Solutions will refund to Customer any prepaid fees for the Services on a prorated basis.

23. Customer Termination

Customer may terminate these Terms by providing notice at least thirty (30) days prior to the expiration of the Subscription Term. The Terms will then terminate at the end of the existing Subscription Term and Customer may access the Services until the end of the existing Subscription Term. Customer is responsible for all fees billable through the end of the existing Subscription Term.

24. Effect of Termination

If these Terms expire or are terminated, then (a) the rights granted by one party to the other will cease immediately except as otherwise set forth in this section, (b) Ice&T Solutions will have no obligation to maintain Customer Data and may delete any copies of Customer Data, and (c) the following sections will expressly survive: 1 (Intellectual Property), 3 (Links To Indemnification), 6 (Limitation of Liability), 7 (Disclaimers), 14 (Invoicing & Payment), 21 (Termination for Cause), and any other term which by its nature would survive termination.

25. Non-Compete/Disclosure

During the use of Service and DisaptchX software builded and operated by Ice&T Solution, and for 2 years after the termination of business cooperation, the Customer will not directly or indirectly participate in any business practice aimed at creating software that is similar to the licensed software DisaptchX that has the same purpose as the licensed software nor is it engaged in the sale of licenses for such software, under the threat of paying fines and penalties.

26. Publicity

Customer grants Ice&T Solutions the right to use Customer’s name, trademark, and logo on Ice&T Solutions website and in marketing materials.

27. Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

28. Governing Law

These Terms shall be governed and construed in accordance with the laws of State of Wyoming U.S.A.

Customer and Ice&T Solutions agree to attempt to resolve any disputes informally. You and Ice&T Solutions agree to provide notice to the other party and attempt to resolve the dispute through discussion (“Informal Negotiation Period“). After 30 days, either party may bring a formal proceeding.

UNLESS YOU AND ICE&T SOLUTIONS AGREE OTHERWISE, YOU MAY ONLY RESOLVE DISPUTES WITH ICE&T SOLUTIONS ON AN INDIVIDUAL BASIS. CLASS ACTIONS, CLASS ARBITRATIONS, PRIVATE ATTORNEY GENERAL ACTIONS AND CONSOLIDATIONS WITH OTHER CLAIMS ARE NOT ALLOWED. NEITHER YOU NOR ICE&T SOLUTIONS MAY CONSOLIDATE A CLAIM OR CLAIMS AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS ACTION, A CONSOLIDATED ACTION OR A REPRESENTATIVE ACTION.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Ice&T Solutions. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

29. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

30. Relationship of the Parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship between the parties.

Contact Us

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If you have any questions about these Terms, please contact us.

Ice&T Solutions LLC,
mail: [email protected]
Jurija Gagarina 194/23
Belgrade, Serbia
mob: +381641643932

Privacy Policy

Ice&T Solutions values the privacy of individuals who use the Ice&T Solutions website https:// tis.dispatchx.io, mobile app, and related services (collectively, the “Services”). This Privacy Policy (the “Policy”) describes the information that we gather from visitors, users, and others who access or use the Services (“Users,” “you,” or “your”), how we use and disclose such information, and the steps we take to protect such information. By using the Services, you consent to the privacy practices described in this Policy.

This Policy is incorporated into and is subject to the Ice&T Solutions Terms and Conditions. Capitalized terms used but not defined in this Policy have the meaning given to them in the Terms and Conditions.

This Privacy Policy is provided to help you understand: (i) the Personal Information we collect, how we collect it, how we use it, and how we share it, (ii) the applicable rights you have regarding your Personal Information, and (iii) how Ice&T Solutions protects your Personal Information. Personal Information does not include, and this Privacy Policy does not apply to, aggregate information or information that has been fully de-identified or anonymized in accordance with applicable law.

1. Types of Personal Information We Collect

Personal Information

While using the Services, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you, your employees or contractors (“Personal Information”).

Personal Information may include, but is not limited to, your name, residential address, email address, phone number, company information, date of birth, SSN number (Social Security Number), driver’s license number and bank account number – payment information. There are also other data related to vehicles – data on the traffic license , VIN number, insurance information and ownership Information. You may provide us with Personal Information when you register for an account, use the Services, make a purchase, contact customer support, sign up for marketing material, or otherwise communicate with us. Please note that if you choose not to share certain Personal Information with us, or refuse certain contact permissions, we might not be able to provide certain parts of the Services. Additionally, other Users (such as within your company) may give us your Personal Information, such as when a User invites you to join the Services or create an account. In such case, if you wish to exercise any of your rights with respect to your Personal Information, please contact the applicable third party directly.

Usage Information

We collect information about how you interact with the Services, such as device type, IP address, operating system, browser type, address of a referring website, activity on our website, device ID, access dates and times, location, information related to your transactions on the Services, and other system activity. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to Personal Information. For example, we may use information we collect to better understand website traffic patterns and to optimize your experience. We track users’ use of the Services, but we do not track users across third party websites. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit or use the Services.

Information Received from Third Parties

If you choose to connect your account to your account with a third-party service, we may receive or be granted access to information from such third-party service, including Personal Information. You can stop sharing your information from a third-party service with us by removing our access to that service.

Third-Party Cookies

When you use and visit the Services, we may also use third-party services, such as Google Analytics and Facebook, which use cookies to collect information about you for analytics or advertising purposes. Third parties may also use cookies, web beacons, or other devices to collect information when you use the Services. Ice&T Solutions does not control any cookies or other data collection tools that may be placed on the Services by a third party, and this Policy does not cover the use of such cookies and/or other data collection tools by any third party. We encourage you to read the privacy policies of such third parties to find out more about the information that may be collected by them and the choices you have regarding the collection, use, and sharing of such information. You may be able to “opt out” of the collection and use of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. We do not honor “Do Not Track” signals from your browser.

2. How We Use Your Information

Provide, Maintain, and Improve the Services

We may use your information to:

communicate with you if you contact us directly or sign up for marketing material
perform our obligations under the contract we have entered into with you
provide customer service and process any transactions
send you confirmations, updates, security alerts, and support and administrative messages
detect and prevent fraud
operate, protect, and optimize the Services and your experience, such as by performing analytics and conducting research
‍troubleshoot and protect against errors
personalize and improve the Services, including to recognize and contact you across multiple devices
monitor and analyze usage and trends and otherwise measure the effectiveness of the Services
advertise and market our Services, including delivering interest-based ads, cross-device linking, and analyzing the performance of such activities
develop new features

Sharing Your Information

‍If you use the Services, you are authorizing us to share information:

that you direct us to disclose to others
with our third-party business partners, vendors, and consultants who perform services on our behalf or who help us provide the Services, such as accounting, managerial, technical, marketing, or analytic services
if required to do so by law or in the good-faith belief that such action is necessary to comply with local, state, federal, or international laws, or to respond to a court order, judicial or other governmental subpoena or warrant, or in the event of bankruptcy proceedings
if we believe in good faith that doing so is reasonably necessary or appropriate to protect the rights, property, or safety of Ice&T Solutions , our users, our employees, copyright owners, third parties, or the public, including without limitation to protect Ice&T Solutions or our users from fraudulent, abusive, inappropriate, or unlawful use of the Services
to enforce or apply this Policy, our Terms of Use, or our other policies or agreements
in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition, or in any other situation where information may be disclosed or transferred as one of the business assets of Ice&T Solutions

Nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your consent. This Policy in no way restricts or limits our collection and use of aggregate or de-identified information.

We consider the privacy of your Personal Information very important and are committed to handling your Personal Information with care. You have certain rights regarding your Personal Information, which include:

3. Your Rights Regarding Personal Information

Right to Access:

We acknowledge your right to access the Personal Information that we maintain about you. You have the right to obtain a list of the categories of Personal Information collected about you as well as other related information along with the source of the information. You also have the right to know the categories of information shared (or sold) to third parties and the purpose for such sharing as provided for in this Privacy Policy.

Right to Deletion (the Right to be Forgotten):

We acknowledge your right to delete certain Personal Information that we may have collected about you.

Right to Amend/Rectify:

You have the right to amend or rectify any inaccuracies that you have identified with the information that we have about you. We process Personal Information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the Personal Information needed to provide or improve our services. We take reasonable steps to ensure that the Personal Information we process is accurate, complete, and current, but we depend on our users to update or correct their Personal Information whenever necessary.

Right to Non-Discrimination:

We will not discriminate or penalize you for exercising your rights.

Requests to Exercise Rights

If you seek to exercise your rights to access, delete or amend/rectify, you can reach us at:

Designated Email Address: [email protected]

The methods for request will take two (2) steps: one to request the exercise of your rights and the other to verify your identity/request.

We will respond to a request within ten (10) days and provide information on how it will be processed. We will respond to a request within forty-five (45) days that begins on the day the request was made. Note: It may take up to an additional forty-five (45) days to respond to a request for a maximum of ninety (90) days provided we notify you with an explanation within the initial forty-five (45) days to the reason why it is taking longer to fulfill the request.

As part of the request, we need to verify your identity. Failure to verify identity may result in a denial of the request. We will notify you of the failure to verify the request and treat the request accordingly.

Once a request has been approved, we will honor the request to the best of our ability. The Record of request will be maintained for two (2) years.

If fulfilling a request would reveal Personal Information about another or if you ask us to delete information that is required by law or defend ourselves against claims, your rights may be limited.

If the request is denied, we will inform you of the denial and the basis for the denial. If the request was partially denied, we will notify you of the part that is exempt from the request and not use any Personal Information retained for any other purposes other than what may be exempt.

Fees for making requests: You can exercise your rights above free of charge or without penalty, but we may limit the number of requests you make or charge a reasonable fee as legally permitted if we find the request to be too burdensome or too frequent.

4. How We Protect Your Information

We maintain appropriate administrative, physical, technical, organizational measures, and security controls to protect Personal Information, and to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. The data that is collected from our side is located on the Amazon cloud, which also provides an additional form of protection of the data that is stored on it. We will only keep your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may also retain and use your Personal Information for as long as necessary to resolve disputes and/or enforce our rights. Where we rely on your consent to process your Personal Information, you have the right to decline consent and/or if provided, to withdraw consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of your consent.

We limit access to Personal Information to our employees, agents, contractors, and other third parties who have a business need to know. They will only process Personal Information on our instructions, and they are subject to a duty of confidentiality. We have implemented procedures to handle any suspected Personal Information breach and will notify you and any applicable regulator of a breach as legally required.

Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To protect the confidentiality of information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Services by any person using your password. Please advise us immediately by contacting us if you believe your password has been misused or if you suspect a security breach.

5. International Transfers

European Users

If you choose to use the Services from the EU, the UK, Switzerland, or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information outside of those regions to the U.S. for storage and processing. By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing.

As described in this Policy, we may share Personal Information with third parties and may be required to disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

The legal grounds for our processing your Personal Information for the purposes in this Policy are as follows:

you provided your consent by agreeing to this Policy
it is necessary for our contractual relationship
the processing is necessary for us to comply with our legal or regulatory obligations
the processing is in our legitimate interest as a provider of the Services (for example, to protect the security and integrity of our systems and to provide you with customer service and the core functionality of the Services)

Other International Transfers

If you are located outside the U.S., the EU, the UK, and Switzerland, and you choose to provide Personal Information to us, we may transfer your Personal Information to the U.S. and process it there (or any other country where we operate or may have co-locations). When you provide Personal Information, it may be sent to servers located in the U.S. and other countries around the world. If you reside or are located within the EU, the UK, or Switzerland and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EU, the UK, or Switzerland to the extent feasible under applicable law.

We do not sell personal information to third parties. We do allow third parties to collect and share personal information through the Services and share personal information with third parties for the business purposes described in this Policy.

6. Children’s Privacy

The Services is not directed to children under 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have collected Personal Information of a child under 16, we will take steps to delete such information from our files as soon as possible.

7. Accessing and Modifying Your Information

If you have an account on the Services, you can access and modify your Personal Information associated with your account in your profile settings or by emailing us at the email address.

8. Changes and Updates to the Policy

We reserve the right to change the provisions of this Policy at any time. Please revisit this page periodically to stay aware of any changes. If we modify this Policy, we will make it available through the Services and indicate the date of the latest revision. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.

9. Contact

Please contact us with any questions regarding this Policy : [email protected]

To submit a request related to your Personal Information, please contact us at the email above

10. Definitions

“Administrator” means a Customer-designated End User who administers the Services account and has access to permissions and other sensitive settings

“API Key” means any API key for the Services that Customer can use or share with a third party for access, collection, and use of Customer Data.

“End Users” means users of Customer’s Services account. End Users may include Customer, Customer’s and its affiliate’s employees, agents, and contractors.

“Customer Information” means any data and information Customer or its End Users upload, transmits, or submits to the Ice&T Solutions Software, including data and information from Non-Ice&T Solutions Products.

“Ice&T Solutions Service(s)” means the (a) combined offerings of Software offered as a service, (b) Software offered as a service, c) support or other services described in an exhibit, or the Order Form or the Terms, (e) the Software, in each case that are ordered by Customer under an Order Form or otherwise provided by Ice&T Solutions and used by a Customer, End User, or Administrator under these Terms.

“Order Form” means the (a) ordering document, (b) ordering webpage, or (c) order confirmation or other communication of ordering, in each case for the Ice&T Solutions Services.

“Software” means the Site, the original software program or programs known as “Dispatschx,” in both object code and source code form , software embedded in Ice&T Solutions, and fleet management and other software, including the Apps, that are ordered by Customer under an Order Form or otherwise provided by Ice&T Solutions and used by Customer under these Terms.

“Subscription Term” means the initial subscription term set forth in an Order Form and all renewal terms for the Services and any applicable renewal terms.